The City of Rochester School defines a complaint as any matter about which a parent of a pupil is unhappy and seeks action by the school. A complaint is likely to arise when there are issues of physical or emotional wellbeing and security at stake, or when the school’s stated aims or values are being ignored. A breach of the law will always constitute a complaint.

City of Rochester School aims to be a listening and responsive school. We encourage pupils, parents and staff to inform us of their concerns while they are still minor ones which can more easily be resolved. City of Rochester School takes seriously complaints and concerns as they arise. City of Rochester School gives careful consideration to all complaints and will deal with them as swiftly as possible. We aim to resolve any complaint through dialogue and mutual understanding and in all cases, we put the interests of the child above all other issues. We provide sufficient opportunity for any complaint to be fully discussed and then resolved. Throughout the process, City of Rochester School will be willing to: listen, learn, admit mistakes, apologise if appropriate, address any issues raised and change practices and procedures if appropriate.

In the academic year from September 2018 to August 2019 there were two complaints registered with the school.

In the academic year from September 2019 to August 2020 there have been no complaints registered with the school.

In the academic year from September 2020 to the present day there have been no complaints registered with the school.

If you feel you wish to raise a complaint the process of how to raise your concerns and the process is covered within the City of Rochester School Compalints Procedure for Parents which can be found below or within the Policies section of the website.